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Refund policy
At Vintage Thriftiee, we specialize in vintage and second-hand items. Due to the nature of these products, items may show minor signs of wear, which are considered normal and not defects.
Returns
We have a 2-day return policy, which means you have 2 days after receiving your item to request a return.
To be eligible for a return:
- The item must be not as described
- The item must be in the same condition as received
- You must provide proof of purchase
- A clear unboxing video is required as proof for damaged or incorrect items
To start a return, contact us at:
📧 vintagethriftiee@gmail.com
Returns must be approved before sending. Items sent without prior approval will not be accepted.
Damages and Issues
Please inspect your order upon delivery. Contact us within 48 hours if:
- You receive a damaged product
- You receive the wrong item
We will evaluate the issue and offer a replacement if eligible.
Exchanges
We offer replacement only under the following conditions:
- Wrong product received
- Damaged product (not shown in images)
To get a different item, you can return the product (if eligible) and place a new order.
Replacement products will be delivered within 6 days after approval.
Non-Returnable Cases
We do not accept returns in the following cases:
- Change of mind
- Size or fitting issues
- Minor thrift marks / signs of wear
- Damage caused after delivery
- Items clearly shown with defects in product images
Exceptions
As per applicable consumer laws:
- Claims cannot be made for defects already shown or described
- Normal wear and tear is not considered a fault
Refunds
Once we receive and inspect your return:
- You will be notified about approval
- If approved, the refund will be processed to your original payment method
Refunds will be processed and credited within 5 business days to the original payment method.
Please note that your bank or payment provider may take additional time to reflect the refund.
Return Shipping
- Customers are responsible for return shipping costs
- Shipping charges are non-refundable
- We recommend using a tracked shipping service
- We are not responsible for lost returns
Contact Us
For any return or refund queries, contact us at:
📧 vintagethriftiee@gmail.com